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| Nominate your best handled crisis; Who did the best job? | |
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| Topic Started: Sep 29 2009, 05:19 PM (209 Views) | |
| Admin2 | Sep 29 2009, 05:19 PM Post #1 |
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We've all read about the Tylenol Crisis, the Exxon Valdez, the Ashland oil spill and of course, Hurricane Katrina. Some were handled well, and some weren't handled quite so well. Over time, what individual or organization did the best job of handling a well-publicized crisis situation? Name your crisis and tell us why you felt it was handled well enough to be one of the best handled crises since the Tylenol crisis in the 80's. |
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| Dstevens | Oct 1 2009, 02:02 PM Post #2 |
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I'm not sure I'm qualified to name the best handled crisis of all time, but I certainly like the way Dominos handled the case earlier this year where some of their workers at a North Carolina restaurant placed the video on YouTube showing them doing some pretty disgusting stuff with the food they were serving. They responded quickly, and on YouTube, showing that you have to respond on the same medium the crisis was aired to begin with. Now, if you want to nominate some poorly handled crises, where do I begin? |
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| Mike Barnes | Oct 2 2009, 06:35 PM Post #3 |
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I know it's almost redundant to say crisis and Tylenol, but it certainly has to go down as one of the better-handled crises in the past several years, particularly in light of "when" it happened. Back then, I think Johnson & Johnson was blazing new trails in crisis management. Of course, there are those who say what they did in handling the Tylenol incident was probably exaggerated over time and it may not have been as spectacular as the text books make it out to be. But, I think it still has to go down at least as a nominee for "best handled." |
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| Steve Wilson | Oct 8 2009, 01:21 PM Post #4 |
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There are a number of crises that should be nominated for "best handled," but some of the better handled crises of the past 30 years or so were handled quietly. There are those who will contend that you've never heard of some of the best handled crises of our time. |
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| MDeary | Oct 11 2009, 11:02 PM Post #5 |
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Although it's still got a way to go before it's over, I'd nominate David Letterman and the way he's handled the blackmail/sex scandal situation. As Time Magazine said, he handled it quickly, directly and without making any excuses. |
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| MDeary | Feb 2 2010, 04:40 PM Post #6 |
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I know it's still early, but I'd have to vote for Jim Lentz of Toyota. They brought out their top gun to deal with a major problem and they seemed to know their message and executed the strategy very well. On the down side, Continental Airlines. If it weren't for bad luck, they wouldn't have any. |
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7:03 AM Mar 19